NEVADA HEALTH SOLUTIONS WEBSITE TERMS AND PRIVACY STATEMENT
The purpose of the Website is to provide patients and providers information about NHS, its services, resources, and policies, and to facilitate prior authorization requests through its provider portal.
The information contained on the Website does not amend, modify, or affect the Plan’s official plan documents (the "Plan Documents") in any way. In addition, neither you nor any beneficiary/dependent, employer or provider shall obtain any rights because of any statements on, or omission from, the Website. Without limiting the foregoing, your benefits and those of your dependents/beneficiaries are subject to the requirements and conditions of the applicable Plan Documents, and you or your dependents/beneficiaries are not entitled to benefits solely upon becoming eligible under the applicable plan. The Board of Trustees shall have full discretion and authority to determine questions concerning the interpretation or administration of the Plan and its Plan Documents including, without limitation, all questions relating to eligibility for benefits and the determination of such Board of Trustees shall be conclusive and binding as to all persons and for all purposes. You are encouraged to contact the Plan’s customer service for information about eligibility and benefits.
The Website is not intended to provide any medical, legal, tax, financial planning, or any other form of professional advice. NHS encourages you to make appropriate use of your own medical, legal, tax, and financial planning professionals in making wise decisions regarding the use of your benefit programs.
PROVIDER ACCOUNT REGISTRATION
If you register for a provider portal account on the Website (your "Account"), you agree to provide NHS with current, accurate, and complete information. When applicable, you may be asked to provide your name, phone number, physical and email addresses. You also agree to provide NHS with current, accurate and complete information when using the features in your Account.
The portal(s) on the Website are encrypted and have security measures in place that help protect against the loss, misuse, or unauthorized access of information under NHS control during transmission and once the information is received. Despite these measures, the privacy of any communication or material transmitted to or from NHS via the Website by internet, text message, or email cannot be guaranteed.
You are responsible for keeping the privacy and security of your password, login information, and security questions and answers. To help keep your account secure, NHS recommends that you: (1) use a strong password, security questions, and security answers (2) change your password often (3) do not write down your password, login information, or security questions or answers (4) do not share your password, login information, or security questions and answers with any family member, friend, colleague, or third party.
By using the Website, you are authorizing NHS to act on instructions received under your password (including processing prior authorizations on your behalf). If you suspect another person wrongly gained access to your online password or account, or if you believe there is fraudulent activity on your Account, contact NHS immediately at (855) 392-0778 or (702) 216-1563. NHS is not responsible for errors or negligent or improper use of the Website by users, and NHS will not cover losses due to, among other things:
- input errors or misuse of the Website;
- negligent handling or sharing of passwords leading to unauthorized access to accounts, or unauthorized or fraudulent account activity;
- failure in transmission of data;
- leaving a computer unattended during an online session;
- failure to update the information in your Account;
- failure to report incidents of unauthorized account access; or
- your disclosure of your password and/or login information to a family member, friend, colleague or third party.
NHS is committed to protecting your privacy when you access the Website. NHS may use and disclose information from the Website as stated in this Privacy Statement. NHS may also use and disclose your or your patients’ "protected health information," as such term is defined by the Health Insurance Portability and Accountability Act of 1996 and the regulations issued thereunder ("HIPAA"), in accordance with UNITE HERE HEALTH’s Notice of Privacy Practices. By accessing and using the Website, you consent to the collection, use and disclosure of the following information:
INFORMATION NHS MAY COLLECT, USE AND DISCLOSE FROM THE WEBSITE
NHS may collect information that your browser sends whenever you visit the Website (“Usage Data”). This Usage Data may include information such as the time and date of your visit, the page(s) visited, time spent on the page(s), the Internet Protocol ("IP") address of your computer or mobile device, the operating system being used, the browser type being used, your preferred language, and other data.
NHS uses this data to track the type of information users access; evaluate activity; troubleshoot problems with the Website, enhance the user experience, assist with customer service, and engage in certain communications activities. NHS does not share this information with any third-parties.
NHS will retain your information for as long as your Account is active or as needed to provide you services. NHS will retain and use your information for as long as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event of a difference or conflict between information on the Website and the Plan Document/Summary Plan Description for you or your patients’ benefits plan, the applicable Summary Plan Descriptions and/or the applicable Plan Documents, the applicable Plan Documents will control. If there are differences between the Spanish and English versions of the Website, the English version will control.
NHS provides its Website as a service to its users. While the Website and the functions and information contained therein are periodically maintained and updated, NHS does not make any warranty or guarantee that: (a) the Website and such functions and information will be uninterrupted, correct, complete, up-to-date, or error-free; (b) defects in or on the Website will be timely corrected; or (c) the Website or the server(s) that make the Website available is free of viruses or other harmful components.
Links on the Website to third-party websites and internet resources are provided solely as a convenience. If you use these links, you will leave the Website. Linking to such third-party websites does not create any relationship or partnership between the third-party website's operator or sponsor, and NHS. NHS does not review, assess, assist in the preparation of or exert any editorial or other control over any of third-party websites or internet resources, and NHS is not responsible for any such third-party websites or internet resources, or the content, products or privacy practices of such websites or internet resources. NHS encourages you to review the privacy policies of such third-party websites.
Website content may not be reproduced without the prior written permission of NHS. NHS logos are service marks and/or trademarks and may not be used for any purpose without the prior written permission of NHS. Other trademarks, service marks and/or logos on the Website are owned or controlled by their respective owners.
REVISIONS TO THESE TERMS
NHS may revise these Terms and the information and features on the Website at any time, without notice to you, by posting such modifications on the Website. By using the Website following any modification to these Terms, you agree to be bound by such modification to the Terms.
NHS may, in its sole discretion and in addition to any other remedies available to it, suspend or discontinue at any time any information, content or services available on the Website (including, without limitation, your Account), and any functionality or features in or on the Website, including, but not limited to, the stopping of all activities associated with the Website, with or without notice.