Nevada Health Solutions member rights

As a consumer of Nevada Health Solutions utilization management services through your health plan, you have rights and responsibilities.

Your rights

To be treated with respect and dignity by our staff
To get care without regard to sex, race, health status, color, age, national origin, sexual orientation, marital status, or religion
To receive medically necessary care
To have your medical records and information about your care be treated as private and protected according to law
To get information in a language you understand; you can get oral translation services free of charge
To appoint someone to speak for you about your care and treatment
To have our staff inform you and answer your questions about the preauthorization process
To be informed about the clinical tools used to approve or deny treatment plan requests when you ask our staff
To get information on available treatment options and alternatives presented in a manner and language that you understand
To be instructed how to file a complaint if you have concerns
To be instructed how to file an appeal with your health plan